Job details
## Company Description Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at [betsol.com](https://www.betsol.com/) ## Job Description **About the Role** The Technical Support Engineer (TSE) is responsible for providing high-quality technical assistance to international clients through voice and chat channels. This role focuses on diagnosing and resolving technical issues while maintaining high productivity and a multi-chat environment. The ideal candidate will leverage strong communication skills and technical expertise to ensure 100% customer satisfaction in a fast-paced, 24/7 global support setting. **Responsibilities** - TSE will be responsible to provide chat and voice support to our international clients. - Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries. - Responsible for responding to customers in an efficient and professional manner - Handles and resolves technical queries; identifies and escalates accordingly - Meets expectations regarding productivity as defined by the process - Ensures compliance with all company and departmental policies, procedures, and guidelines - Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels **Looking For** - 1 – 3 years of experience in Technical Support / BPO industry, preferably in chat and voice process. - Freshers with strong communication skills and willingness to learn are also encouraged to apply. **Mandatory Skills** **A. Technical / Functional Skills** - Excellent communication skills in English (both spoken and written) - Basic to advanced knowledge of computers (software) - Working knowledge of internet and networking - Typing speed - minimum 35 wpm with 100% accuracy **B. Soft Skills** - Customer-focused mindset with strong problem-solving skills - Self-motivated and ability to work with minimal supervision - Ability to remain calm and composed in high-pressure situations **Good to Have Skills** - Experience working in global support environments - Familiarity with CRM tools like Salesforce and ServiceNow ## Qualifications **Qualifications** - Graduate in any discipline ## Additional Information **Additional Information** - 5 working days per week and 2 rotational weekly offs (not necessarily Saturday/Sunday) - Willingness to work in 24 x 7 work environment