Job details
• To monitor, maintain and improve position as well as to improve loan impairment and to prevent deterioration of accounts. • To improve ageing of accounts - To work and perform dunning to all delinquent customer. - To negotiate and provide assistance to customer. - To carry out all the recoveries functions as per the assigned account as set by the management. - To achieve, meet and exceed targets set by the Bank. - To ensure comply to the circulars and guidelines outlined in delivering results - Ensure prompt and appropriate action and follow up for all assigned accounts. - Update remarks in the collection system on the follow up actions taken. - Ensure using ADS system all the time base on ADS filtration plan by the management. - Ensure disposition code in dialer is synchronize with follow up action in collection system. - Ensure no manipulation in dialer activities in order to achieve intensity. - To maximize productivity during the productive hours i.e. to reduce Not Ready Time - To review , propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc. - Attend to customer inquiries and complaints (Walk in or call) - Carry out action plans and strategies set by the management. - To be ready for additional hours required by management. Undertake any other duties and responsibilities as assigned by Management from time to time