Job details
• To monitor, maintain, and improve position as well as improve loan impairment and prevent deterioration of accounts. • To improve the ageing of accounts - To work and perform dunning for all delinquent customers. - To negotiate and provide assistance to the customer. - To carry out all the recovery functions as per the assigned account as set by the management. - To achieve, meet, and exceed targets set by the Bank. - Ensure compliance with the circulars and guidelines outlined in delivering results. - Ensure prompt and appropriate action and follow up on all assigned accounts. - Update remarks in the collection system on the follow-up actions taken. - Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan. - Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system. - Ensure no manipulation occurs in dialer activities in order to achieve intensity. - To maximize productivity during the productive hours, i.e. to reduce Not Ready Time - To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc. - Attend to customer inquiries and complaints (Walk in or call). - Carry out action plans and strategies set by the management. - To be ready for additional hours required by management. - Undertake any other duties and responsibilities as assigned by Management from time to time.