Job details
**Benefits:** - 401(k) matching - Employee discounts - Health insurance Point blank....we are looking for people who are exceedingly friendly; outgoing and can UPSELL to customers. If you are loud, friendly, sociable, an extrovert and can persuade people to buy big cakes while giving a smile; we want you and will pay you well for it. Top pay is $15.00/hr plus you can make an extra $5/hr with positive customer survey. If you have sold before and know how to overcome objection while putting guests in a good mood, then its time you get well-paid for it. **Accountabilities/Duties:** - Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. - Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. - Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. - Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. - Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. - Replenishes retail merchandise and cake display case to ensure a strong visual presentation. - Assists the Crafter in preparing cake decorations and packaging supplies as needed. - Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. - Maintains a consistent work attendance and punctuality record. **Core Values and Competencies:** - **Servant’s Heart** - Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. - Keeps the good of the team or guest ahead of personal interests or gain. - Displays humility and empathy in interactions with others. - **Spirit of a Champion** - Demonstrates pride in responsibilities, an intense drive and a passion to succeed. - Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. - Operates with a strong sense of urgency and adheres to NbC brand standards. - **Genuine Connections** - Projects warmth, enthusiasm, and optimism that attracts others. - Builds positive, productive relationships with all team members. - Listens actively and communicates openly, clearly and respectfully. **Knowledge, Skills, and Abilities:** - Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. - Enjoys interacting with diverse people and excels at providing a superior guest experience. - Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. - Is diligent, organized and self-motivated. - Has the ability to understand and carry out oral and written instructions and request clarification when needed. - Is comfortable with new technology and has the ability to operate a point-of-sale system. - Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. - Has the capacity to stand for extended periods of time and work in a fast-paced environment. **Education, Certifications and Work Experience Requirements:** - Applicants must be 16 years of age or older. - While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. **Work Availability:** Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $9.00 - $12.00 per hour ## Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes^®^ is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family! Click [here](http://www.nothingbundtcakes.com "nbc website") to learn more about Nothing Bundt Cakes^®^. *Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.* [California Applicant Privacy Policy](https://sites.google.com/careerplug.com/nothingbundtcakescaprivacy?usp=sharing)