Job details
NATA is seeking a proactive and customer-focused **Helpdesk Specialist** to join our ICT team and play a key role in delivering reliable technology support across the organisation. The Information and Communication Technology (ICT) team delivers critical support services across the organisation, ensuring reliable and secure technology systems to support internal operations and staff. Reporting to the ICT Infrastructure Manager, you will be responsible for providing first-line technical support across desktops, applications, printers, VoIP phones and mobile devices. You will act as a key coordination point for the Helpdesk, ensuring support requests are triaged, resolved efficiently, and delivered in line with agreed service levels. You will also contribute to the ongoing maintenance of ICT systems, support asset management processes, and assist in identifying opportunities to improve service delivery, including through emerging technologies. **Key Responsibilities:** General support and administration tasks to assist the ICT team, including Helpdesk coordination, documentation updates, and other ad-hoc work as required. ICT functions including, but not limited to: - Monitoring and managing Helpdesk requests to ensure timely response and resolution in line with agreed service levels - Installing, configuring, updating and troubleshooting desktop hardware, software and peripherals - Supporting Microsoft Windows environments and Microsoft 365 applications - Administering user accounts, access and endpoint devices - Performing daily system checks, monitoring alerts and escalating issues as required - Managing ICT asset lifecycle including tracking hardware and software - Assisting with procurement of ICT hardware and software - Supporting VoIP phone systems and corporate mobile fleet - Developing and maintaining ICT procedures and user guides - Assisting with reporting requirements as requested **Skills and experience** - Strong troubleshooting and problem-solving skills with the ability to resolve issues in a timely manner - Sound knowledge of Microsoft Windows desktop environments and Microsoft 365 suite, Microsoft Teams Telephony or similar VoIP technologies. - Experience supporting Active Directory, endpoint management and mobile devices (iOS/Android) - Ability to manage workload and prioritise tasks in line with service level requirements - Excellent verbal and written communication skills, with the ability to engage effectively with a broad range of stakeholders - A willingness and ability to learn new systems, tools and technologies - 1–3 years' experience in an IT Helpdesk or support role - Tertiary qualification in Information Technology, Computer Science or a related discipline (or equivalent experience) **How to apply** Click Apply for Position and submit your Cover Letter and Resume by 26 June 2026 **Permanent Australian Residency is a pre-requisite for this position.** To view the job description, please contact peopleteam@nata.com.au. **About NATA** NATA is a membership based not for profit organisation and has been contributing to the quality of the nation's technical infrastructure and servicing its members since 1947. NATA undertakes accreditation activities that ensure Australian conformance assessment organisations, including laboratories, inspection bodies, calibration services, producers of certified reference materials and proficiency testing scheme providers, have technical competence to carry out specified tasks in accordance with relevant international and Australian standards. NATA's work increases community confidence and trust in the services offered by accredited facilities, mitigates risk, improves tendering success, and facilitates trade. NATA has approximately 200 staff nationwide with its head office in Sydney and has State offices in mainland State capital cities. A unique feature of NATA's business model is the 3,000 strong volunteers who contribute their deep technical knowledge, highly developed skills, and extensive industry experience to NATA's causes in their respective role as Technical Experts, Committee members, and directors on NATA's Board. NATA is an equal opportunity employer. Website: [www.nata.com.au](https://www.nata.com.au/)