Job details
To support the day-to-day management of a high-volume resort food court in the hotel dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Hotel Dining Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations ### Key Responsibilities - Guest satisfaction scores - Service speed and efficiency - Food safety audit results - Labour cost vs budget - Team retention and engagement - Stock and waste control - Cleanliness and presentation standards ### Skills, Knowledge & Expertise Operational Management - Support daily operation of the hotel dining and all outlets within it. - Ensure service areas are fully prepared and staffed for trading periods. - Monitor service flow and step in to resolve operational issues. - Maintain high standards of cleanliness, presentation and food safety. - Support peak service periods and high guest volumes. - Assist with queue management and guest flow to enhance experience. - Coordinate with kitchen and outlet teams to ensure smooth service. Team Leadership - Supervise and support supervisors and team members on shift. - Lead shift briefings and ensure clear communication. - Support rota planning aligned to demand and budget. - Coach team members to deliver excellent service and efficiency. - Support recruitment, onboarding and training. - Address day-to-day people issues and escalate where appropriate. - Promote a positive, inclusive and safety-first culture. Guest Experience - Ensure a welcoming and efficient service for all guests. - Handle guest queries and complaints professionally. - Support improvements based on guest feedback. - Maintain accessible and family-friendly service standards. - Be visible and proactive on the floor during service. Financial & Stock Control - Support labour cost control and efficient staffing. - Assist with stock ordering, control and rotation. - Monitor waste and support cost-saving initiatives. - Ensure accurate cash handling and compliance. - Support delivery of promotions and upselling opportunities. Health, Safety & Compliance - Ensure compliance with food safety and hygiene standards. - Support allergen and dietary requirement processes. - Ensure safe systems of work are followed. - Support audits and inspections. - Maintain accurate records and checks. - Ensure all team members hold required training and certifications. Collaboration - Work closely with other F&B venues, kitchens and operations teams. - Support resort-wide events and peak periods. - Liaise with cleaning, maintenance and supply teams. - Deputise for the Food Court Manager when required. ### Job Benefits Essential - Experience in a high-volume food service environment - Supervisory or team leadership experience - Strong organisational and communication skills - Understanding of food safety and hygiene standards - Ability to work in a fast-paced environment - Good problem-solving skills - Flexible to work shifts including evenings and weekends Desirable - Experience in holiday parks or resorts - Food safety qualification (Level 2/3) - Personal licence (where applicable) - Experience managing rotas and staffing levels - Cash handling and stock control experience