Admin Support Specialist

Position Title: Admin Support Specialist - Advanced Department: Parking-225401 Position Summary: Provide customer service and administrative telephone, email, and in-person support to Transportation & Parking (T&P) customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access. This position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high- pressure situations, defuse difficult customer service situations, and develop resolutions. This position serves as the primary adjudicator regarding appeals for parking citations. This position also serves as the department’s representative for the Transportation and Parking Accommodations Committee (TPAC). Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program (CAP) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the T&P operations Center. T&P staff are considered mandatory/ severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during Adverse Weather and Emergency Events. Career Area: Parking and Transportation Is this an internal only recruitment?: No Posting Open Date: 06/19/2026 Application Deadline: 06/25/2026 Salary Grade Equivalent: NC10 / GN08 Working Title: Admin Support Specialist Position Number: 20076288 Vacancy ID: P021130 Full-time/Part-time Permanent/Time-Limited: Full-Time Permanent Hours per week: 40 Work Schedule: 8:00AM – 5:00PM,M-F Work Location: CHAPEL HILL, NC Position Location: North Carolina, US Hiring Range: $48,000 - $50,831 Pay Band Information: To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet. Be a Tar Heel!: A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit: The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, parking and transportation services for UNC Chapel Hill’s campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System. Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system that is heavily dependent upon local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program(CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, Zip Ride (car rental by the hour), Zim Ride (ride sharing service), and van pool subsidy and coordination. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC. Minimum Education and Experience Requirements: High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. Management Preferences: Ability to express ideas, thoughts and information concisely and effectively through various forms of professional writing, meetings, virtual and in-person settings. Must be able to communicate with diverse populations and customers. Adaptable to rapidly changing technology, software applications, and evolving customer needs. Strong problem-solving skills and proactive approach to challenges. Ability to independently complete tasks and collaborate with team members. Special Physical/Mental Requirements: Ability to move 25+ pounds with or without accommodation on an infrequent basis. Ability to sit for extended periods of time and perform repetitive tasks (e.g., answering the telephone, typing, computer work). Campus Security Authority Responsibilities: Not Applicable. Position/Schedule Requirements: Overtime, Overtime occasionally, Weekend work occasionally Special Instructions: Please attach your response in the “other document” requirement of this application: “The primary role of this position is to review parking appeals to determine if a parking citation is valid or if extenuating circumstances exists to warrant a reduced penalty. After reviewing a submitted appeal, you determine that the citation is valid and an appeal is not warranted. Please provide a sample response explaining that the appeal is not granted.” Office of Human Resources Contact Information: If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. Equal Opportunity Employer Statement: The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.